Built from the ground up for Western Michigan.
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92% read online reviews.
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The average consumer reads 10 reviews before feeling able to trust a business.
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88% trust reviews as much as personal recommendations.
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48% say that a review needs to be written from the past 2 weeks in order to have impact.
Star rating is the #1 factor used to judge a business.
Are online reviews important?
**BrightLocal Consumer Survey, 2019
Only 53% of people would consider using a business with less than 4 stars.
ABs download the app on ABs' devices.
Aaron
Crayon Landscaping
615-555-5555
The customer receives a text on their mobile device.
Text does not reflect the cell number of sender.
Current IABBB Review Verification Process
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Unique email address
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Unique IP address
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Reviewer - email verification
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AB - customer validation
Customer reviews submitted through the app are automatically pre-verified.
Device Keys
• A device key is needed to activate and use the app.
• Device keys are tied to each AB's BID.
• Each AB can have unlimited device keys.
• Six-digit alpha-numeric code generated (device key).
AB's Dashboard
AB's Dashboard - Reporting
AB's Dashboard - Reporting
Suspended or terminated businesses cannot use the app. Once they are again indicated as accredited (in eBindr), the app is reactivated.
Assist with reviews on other review sites
works with 100+ review sites
Multichannel Engagement
Customize the message
**depends on
Crayon Landscaping sure
appreciates your business.
Thanks in advance for
leaving a review. It helps!
http://bit.ly/2dkr7og
Crayon Landscaping -
click to leave a review
recipient's
device
Track the Details
Monitor reviews on major review sites
• Free upgrades
• No setup fee
• No termination fee
• Month-to-month subscription
• No contract
$149/month
BY THE NUMBERS
July 15, 2019:
2,328 BBB Reviews
August 31, 2020:
8,191 BBB Reviews
BBB SERVING THE HEART OF TEXAS (AUSTIN)
Better Business Bureau serving Upstate New York
June - December 2019
Total texts sent: 1,536
Total new accreditations: 259
Better Business Bureau of North Alabama
Over 40% adoption within the first 12 months of launching the platform
www.yourcustomerreviews.com
BBB Western Michigan: Your Reviews Training
By Third Coast Interactive
BBB Western Michigan: Your Reviews Training
BBB Grand Rapids training @ 9/23/20, 3 pm EDT
