Built from the ground up for Better Business Bureau.

www.yourcustomerreviews.com

HOW DOES THE APP WORK?

ABs download the app on ABs' devices.

Aaron

Crayon Landscaping

615-555-5555

The customer receives a text on their mobile device.

Text does not reflect the cell number of sender.

Current IABBB Review Verification Process

  • Unique email address

  • Unique IP address

  • Reviewer - email verification

  • AB - customer validation

  • Up to 50 % reviews lost

Closed Platform

CUSTOMER REVIEW

AB requests review

captures cell number or email address

Customer reviews submitted through the app are automatically pre-verified.

ABs get more reviews with the app.

Device Keys

• A device key is needed to    activate and use the app.

• Device keys are tied to each    AB's BID.

• Each AB can have unlimited    device keys.

• Six-digit alpha-numeric code    generated (device key).

AB's Dashboard

AB's Dashboard - Reporting

AB's Dashboard - Reporting

Suspended or terminated businesses cannot use the app. Once they are again indicated as accredited (in Interactive Blue & eBindr), the app is reactivated.  

BBB Vendor Integrations

Platform Integrations

July 15, 2019:

2,328 BBB Reviews

August 5, 2020:

7,763 BBB Reviews

BID-driven information provided to BBBs

​​• Device key activation

• All review request activity by ABs

• Date timestamp of requests

• Reviewer information

• Reviews posted to AB Profiles

Assist with reviews on other review sites

works with 100+ review sites

Multichannel Engagement

Customize the message

**depends on

Crayon Landscaping sure

appreciates your business.

Thanks in advance for

leaving a review. It helps!

http://bit.ly/2dkr7og

Crayon Landscaping -

click to leave a review

recipient's

device

The customer chooses, and the platform reports.

Track the Details

Monitor reviews on major review sites

  • Reviews are all we do

  • Remove the friction for implementation

  • Speed to market

  • Expands the value proposition

  • Comprehensive support for both BBBs and ABs

0

 Advanced issue found

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Why partner with
The Review Solution?

 

  • 430,000 ABs

  • 82% retention

  • 18% attrition = 77,400 ABs lost annually

  • 65% of BBBs are either stagnant or shrinking

Assembly 2019

  • New accreditations

  • Increased retention

  • A greater value proposition

  • Immediate speed to market

  • Renewed BBB relevance

Premium app + Accreditation will deliver:

No BBB is currently pitching Premium with Accreditations.

90% of the current ABs in the system have no resource to assist with online reputation.

 

  • Proven platform: 37 BBBs

  • 170,000+ AB records

  • 5 million+ emails sent

  • Less than 1% unsubscribes

By the Numbers

By the Numbers - continued

  • 175,000+ device keys already issued

  • 34,000+ downloads

  • 500,000 requests sent

  • 22,580 reviews submitted YTD

BBB SERVING THE HEART OF TEXAS (AUSTIN)

Better Business Bureau serving Upstate New York

June - December 2019

0

 Advanced issue found

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Total texts sent: 1,536

Total new accreditations: 259

Better Business Bureau of North Alabama

Over 40% adoption within the first 12 months of launching the platform

  • Can this service be sold to non-ABs?

  • How do we define success?

  • Can this deliver value to accredited businesses?

  • Can this be adopted by the BBB system?

Questions

Third Coast Interactive's Your Reviews platform

By Third Coast Interactive

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Third Coast Interactive's Your Reviews platform

Your Reviews app and its capabilities.

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