• 93% read online reviews.

  • The average consumer reads 10 reviews before feeling able to trust a business.

  • 88% trust reviews as much as personal recommendations.

  • 48% say that a review needs to be written from the past 2 weeks in order to have impact.

Star rating is the #1 factor used to judge a business. 

 

Are online reviews important?

**BrightLocal Consumer Survey, 2020

Only 53% of people would consider using a business with less than 4 stars.

You download the app on your device.

Aaron

Crayon Landscaping

615-555-5555

The customer receives a text on their mobile device.

Text does not reflect the cell number of sender.

Customer reviews submitted through the app are automatically pre-verified.

Device Keys

 A device key is needed to    activate and use the app.

  • Device keys tie your instance of the app to your BBB account.

  • You can have unlimited    device keys.

 Six-digit alpha-numeric code    generated (device key).

Dashboard

AB's Dashboard - Reporting

Dashboard - Reporting

www.yourcustomerreviews.com

Your Reviews - Get More Online Reviews

By Third Coast Interactive

Your Reviews - Get More Online Reviews

BBB Austin webinar, 3/4/21

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