Salesforce Administrator

"For my ally is the Force, and a powerful ally it is."

So, What is Salesforce?

Salesforce is...

Customer Relationship Management (CRM) Tool based on cloud computing

• CoFounded by Marc Benioff (had the idea for Salesforce during his stay in Hawaii studying meditation)

• On-cloud and on-demand

• Standard applications and customizations

• Easily integrated to other on-premise and on-cloud apps

Why should we learn it?

What is a CRM?

• Improve business relationships.
• Helps companies stay connected to customers,
• Streamline processes
• Improve profitability.

A tool to manage your company's relationships and customer interactions.

Case Study

Purple Mai'a Shave Ice (PMSI) makes the best shave ice in town. What are the various business units of PMSI?

What is Cloud Computing?

Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power without direct active management by the user.

• Network based (internet) computing (development and services)

• Shared resources

• On-cloud and on-demand (flexibility)

Why are companies using cloud computing?

• Cheaper (half the cost)

• 5 x faster

• Easy to use

• Secure

• Integrated

• Automatic updates

• Multi-tenant (sharing resources)

Comapanies that use Salesforce

Career Paths

• Administrators

  • The 'go-to' people in the organization and have in-depth understanding of Salesforce customization

  • Salary: $82,000

• Developer

  • makes the application, customization

  • Salary: $130,000

• Consultants

  • point of contact between the tech team and business

  • Salary: $95,000

"Do. Or do not. There is no try."