IVR offers call centers a high level of customer interactivity and data-driven decision-making. It enables call centers to deploy a wide range of automated self-service and outbound dialing capabilities allowing agents to focus on more complex customer requests that require more touch. IVR systems give customers the impression that the company is operating on a large scale and wants to help them.

 

IVR (Interactive Voice Response) is a technology that is an automated phone payment system that allows customers to make payments without having to interact with a live representative on the phone.

If a company is unable to use multiple call centers and agents for the process, it can use an IVR system to reflect the professional side of the business. An effective design for IVR services can help callers by offering self-service options, and if they fail, no agents are required. IVR systems can also help businesses save the cost of hiring a large customer service team by enabling automated systems and more.

 

Interactive Voice Response (IVR) solutions enable companies to manage high call volumes. Incoming calls are routed to agents in departments equipped to handle these issues. Customers have to wait in queues, but the waiting time is much shorter in cases where IVRs are not used.

Best Interactive Voice Response (IVR) Software - 2021:

 

1. IVR Software

2. Zendesk

3. RingCentral Office

4. Five9

5. NICE inContact

6. Genesys Cloud

7. Twilio

8. Voxco IVR