Defect Flow Improvement
--Sprint 2 Review
Members: Sherry, Ice, Cherie, Charles, Jonny
Mentor: Simon
Volunteer: Sunny
Previously on DFI
- Why we propose this topic?
- Analyze the root cause of current situation
- Define list of actions
Current Situation
- Hard to define bug owner
- Ping-Pong Defect
- No Unified Live Defect reporting format & process
- No shared understanding of Defect Priority between production & CR team
- ....
Root Cause
- No defined role to response the Live Defect
- No D.O.D of bug fixing
- Lack of standard rule to handle multi-team bugs
- Lack of practice of defect analysis
- ...
Outputs
- Define unfied and clear template to report live defect
- Defect flow diagram, Roles and Responsibility
- Defcon system upgrade
- Define and clarify the understanding of Defcon system
- Calculate Defcon automatically in JIRA
- Regular syc-up meeting between SMG and CRM
Outputs
- Define unfied and clear template to report live defect
Roles & Clear Responsibility
2 Events
- Send the new Live Defect report to Labs
- Every Month
- By Eric.Azumi
- Catch-up meeting with CR
Regular meeting with CR TEam
Purpose:
- Better knowledge of the Release info and Product functionality
- Reduce the open days of live defects
When:
Friday 2pm ~ 3pm @ Code Freeze Week
Host:
Scrum Masters host in turns
Regular meeting with CR team
Agenda:
- PO Demo: invite PO in turns to do product demo/introduction
- Share release visible/potential impact with SM&CRM
- Live Defects Status follow-up/Escalation
Notice: After catch-up meeting, Scrum Master drives the concerned live defect progress.
Defcon system upgrade
- Update the feature list in defcon system
-
Marked the owner of different feature, easy for CR to assign Live Defect to teams
Calculate defcon in jira
- Basic of Calculation Format
- Feature
- Degree of functionality
- Number of people affected
Defcon = (Feature + Degree + Affected ppl)/3
Calculate Defcon in JIRA
- Merge Defcon with Priority in JIRA
- 4.5 ~ 5 Blocker
- 4 ~ 4.5 Critical
- 3 ~ 4 Major
- 2 ~ 3 Minor
- 1 ~ 2 Trivial
- Set Due Date based on Priority
Stay tuned for our next sprint...
To-Do
- Live Defect flow Roles & Responsibility enhancement
- Live Defect matrix design and data collection
- EF Labs monthly Live Defect report
- Defcon system deployment
- Live defect flow Roles & Responsibility deployment
DFI Review
By xuwenjingsh
