Outnumbered

by temporary (student) staff

- A win for your institution -

 

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Deborah Frost   &   Max Bronsema

Essentials to Success

  • Recruitment
  • Selection
  • Training
  • Coaching & Mentoring
  • The Payoff
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Recruitment

  • Job descriptions that are clear and inspiring
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Job description as recruitment tool

  • What you need to succeed
  • Who we are, what tools do we use
  • Help candidate envision themselves in the job
  • Tone and language matter

 

https://wp.wwu.edu/webtech/web-developer/

http://restek.wwu.edu/about/jobs/job-descriptions/web-designer/

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Recruitment

 

  • Recruitment is a tool to get the word out
  • Target for the skill-sets you are looking for
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive
  • Reputation helps recruitment
  • Culture of sharing candidates and cross-promoting between departments

Selection

  • Some positions recruited for a minimum of 2 years
  • Supervisor selects team members
  • Select not just for technical skills but work habits
  • generational differences (research on general issues)
    • first job ever?
    • time management
  • select for greater team balance
  • application and interview:  what to focus on & when
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

WebTech

Full-time Staff

ResTek

staff involvement

  • review job description
  • develop interview questions
  • interview candidates
  • hire recommendation

 

sense of belonging, team

represent department

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive
  • Review candidate materials
  • Interview
  • Use a rubric to select top candidate

Select for:

  • time mangement
  • communication skills
  • task management
  • independent learning
  • initiative
  • eye for detail
  • asks questions / inquisitive
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Inclusion

  • Selection process training
  • Conversation about impicit bias
  • Select for skills
  • Work environment
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Training

Multiple learning styles and potential structures of providing the learning

  • Learning modules
  • Setting expectations
  • Peer-to-peer
  • Wikis
  • Dear successor letter

 

4-5 week check-in process

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Web Designer Training

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Training

  • Administrative Training
    • Time sheets
    • Where are bathrooms
    • Breakrooms/fridges?
    • Practical cultural norms of the office
    • What is expected every day
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Training

  • Technical Training
    • Technical domain knowledge
    • Workflow expectations
    • Special tools we use and the extra time required to train on that
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Training

Soft Skills Training

 

Intentionally train on soft-skills

  • Answer phones
  • Reply to email
  • Collaborative behaviors
  • Helping random passer-bys
  • What is customer service
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Logistics

  • Where will they work?
  • What will they use to do the work?
  • Remote work
  • Work dynamics:  team of one to much more.  mix of types of positions, cyclical nature.
  • Shared build tools

 

 

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Expectations

  • Setting expectations
  • Professional relationships
  • Casual environment with high expectations
  • Expectations, communication, measuring productivity
  • Fun with purpose
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Expectations

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Coach & Mentor

  • Guiding work
  • Developing critical thinking skills
  • Work habits and professionalism
  • Modelling what you want
  • Stretch goals and pathways
  • Peer to peer learning
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Customer Service

  • interaction with clients
    • exposing silent culture of professionalism
    • email as professional communication
    •  
  • perfections vs excellence
  • humble
  • "this is done"
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

The Day to Day

  • Overall project management
    • Agile methods (Kanban, ResTekKan)
      • How tasks are assigned
      • Minimum Viable Product (MVP) to perfect spectrum: context, priority, urgency, importance
  • Sprints and standups
  • Time Management
Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

The Payoff

  • Pilot projects
  • Student perspectives
  • Energy excitement, inspiration, and fun
  • Increased production and quality
  • Low cost
  • Demonstrate need for full time staff
  • Opportunity to teach, share, innovate

 

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Thank You!

 

 

 

 

 

 

Muchas Gracias

Danke

Merci

Néá'eše

谢谢

Active Minds Changing Lives
Blue banner with WWU brand characteristics: Adventurous, Engaging, Inviting, Collaborative, Distinctive

Outnumbered

By Max Bronsema

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