Outnumbered

by temporary (student) staff

- A win for your institution -

Deborah Frost   &   Max Bronsema

Essentials to Success

• Recruitment
• Selection
• Training
• Coaching & Mentoring
• The Payoff

Recruitment

• Job descriptions that are clear and inspiring

Job description as recruitment tool

• What you need to succeed
• Who we are, what tools do we use
• Help candidate envision themselves in the job
• Tone and language matter

https://wp.wwu.edu/webtech/web-developer/

http://restek.wwu.edu/about/jobs/job-descriptions/web-designer/

Recruitment

• Recruitment is a tool to get the word out
• Target for the skill-sets you are looking for

• Reputation helps recruitment
• Culture of sharing candidates and cross-promoting between departments

Selection

• Some positions recruited for a minimum of 2 years
• Supervisor selects team members
• Select not just for technical skills but work habits
• generational differences (research on general issues)
  • first job ever?
  • time management
• select for greater team balance
• application and interview:  what to focus on & when

WebTech

Full-time Staff

ResTek

staff involvement

• review job description
• develop interview questions
• interview candidates
• hire recommendation

sense of belonging, team

represent department

• Review candidate materials
• Interview
• Use a rubric to select top candidate

Select for:

• time mangement
• communication skills
• task management
• independent learning
• initiative
• eye for detail
• asks questions / inquisitive

Inclusion

• Selection process training
• Conversation about impicit bias
• Select for skills
• Work environment

Training

Multiple learning styles and potential structures of providing the learning

• Learning modules
• Setting expectations
• Peer-to-peer
• Wikis
• Dear successor letter

4-5 week check-in process

Web Designer Training

Training

• Administrative Training
  • Time sheets
  • Where are bathrooms
  • Breakrooms/fridges?
  • Practical cultural norms of the office
  • What is expected every day

Training

• Technical Training
  • Technical domain knowledge
  • Workflow expectations
  • Special tools we use and the extra time required to train on that

Training

Soft Skills Training

Intentionally train on soft-skills

• Answer phones
• Reply to email
• Collaborative behaviors
• Helping random passer-bys
• What is customer service

Logistics

• Where will they work?
• What will they use to do the work?
• Remote work
• Work dynamics:  team of one to much more.  mix of types of positions, cyclical nature.
• Shared build tools

Expectations

• Setting expectations
• Professional relationships
• Casual environment with high expectations
• Expectations, communication, measuring productivity
• Fun with purpose

Expectations

Coach & Mentor

• Guiding work
• Developing critical thinking skills
• Work habits and professionalism
• Modelling what you want
• Stretch goals and pathways
• Peer to peer learning

Customer Service

• interaction with clients
  • exposing silent culture of professionalism
  • email as professional communication
  •  
• perfections vs excellence
• humble
• "this is done"

via GIPHY