Outnumbered
by temporary (student) staff
- A win for your institution -
Active Minds Changing Lives
Deborah Frost & Max Bronsema
Essentials to Success
- Recruitment
- Selection
- Training
- Coaching & Mentoring
- The Payoff
Active Minds Changing Lives
Recruitment
- Job descriptions that are clear and inspiring
Active Minds Changing Lives
Job description as recruitment tool
- What you need to succeed
- Who we are, what tools do we use
- Help candidate envision themselves in the job
- Tone and language matter
https://wp.wwu.edu/webtech/web-developer/
http://restek.wwu.edu/about/jobs/job-descriptions/web-designer/
Active Minds Changing Lives
Recruitment
- Recruitment is a tool to get the word out
- Target for the skill-sets you are looking for
Active Minds Changing Lives
- Reputation helps recruitment
- Culture of sharing candidates and cross-promoting between departments
Selection
- Some positions recruited for a minimum of 2 years
- Supervisor selects team members
- Select not just for technical skills but work habits
- generational differences (research on general issues)
- first job ever?
- time management
- select for greater team balance
- application and interview: what to focus on & when
Active Minds Changing Lives
WebTech
Full-time Staff
ResTek
staff involvement
- review job description
- develop interview questions
- interview candidates
- hire recommendation
sense of belonging, team
represent department
Active Minds Changing Lives
- Review candidate materials
- Interview
- Use a rubric to select top candidate
Select for:
- time mangement
- communication skills
- task management
- independent learning
- initiative
- eye for detail
- asks questions / inquisitive
Active Minds Changing Lives
Inclusion
- Selection process training
- Conversation about impicit bias
- Select for skills
- Work environment
Active Minds Changing Lives
Training
Multiple learning styles and potential structures of providing the learning
- Learning modules
- Setting expectations
- Peer-to-peer
- Wikis
- Dear successor letter
4-5 week check-in process
Active Minds Changing Lives
Web Designer Training
Active Minds Changing Lives
Training
- Administrative Training
- Time sheets
- Where are bathrooms
- Breakrooms/fridges?
- Practical cultural norms of the office
- What is expected every day
Active Minds Changing Lives
Training
- Technical Training
- Technical domain knowledge
- Workflow expectations
- Special tools we use and the extra time required to train on that
Active Minds Changing Lives
Training
Soft Skills Training
Intentionally train on soft-skills
- Answer phones
- Reply to email
- Collaborative behaviors
- Helping random passer-bys
- What is customer service
Active Minds Changing Lives
Logistics
- Where will they work?
- What will they use to do the work?
- Remote work
- Work dynamics: team of one to much more. mix of types of positions, cyclical nature.
- Shared build tools
Active Minds Changing Lives
Expectations
- Setting expectations
- Professional relationships
- Casual environment with high expectations
- Expectations, communication, measuring productivity
- Fun with purpose
Active Minds Changing Lives
Expectations
Active Minds Changing Lives
Coach & Mentor
- Guiding work
- Developing critical thinking skills
- Work habits and professionalism
- Modelling what you want
- Stretch goals and pathways
- Peer to peer learning
Active Minds Changing Lives
Customer Service
- interaction with clients
- exposing silent culture of professionalism
- email as professional communication
- perfections vs excellence
- humble
- "this is done"
Active Minds Changing Lives
The Day to Day
- Overall project management
- Agile methods (Kanban, ResTekKan)
- How tasks are assigned
- Minimum Viable Product (MVP) to perfect spectrum: context, priority, urgency, importance
- Agile methods (Kanban, ResTekKan)
- Sprints and standups
- Time Management
Active Minds Changing Lives
The Payoff
- Pilot projects
- Student perspectives
- Energy excitement, inspiration, and fun
- Increased production and quality
- Low cost
- Demonstrate need for full time staff
- Opportunity to teach, share, innovate
Active Minds Changing Lives
Thank You!
Muchas Gracias
Danke
Merci
Néá'eše
谢谢
Active Minds Changing Lives
Outnumbered by temporary (student) staff - A win for your institution - Active Minds Changing Lives Deborah Frost & Max Bronsema
Outnumbered
By Max Bronsema
Outnumbered
- 3,337
