I create things, especially digital things. I strategise, research, design, test, validate, engineer, write, and teach. I sometimes give talks about these things.
Usability testing: tips, tricks and stories from the front lines
Hi, I'm Milly!
- User Experience Engineer at Clover.com.au
- Co-founder & CPO at Estimate-work.com
- 5+ years in making things on the internet
- Originally from an arts (writing, film, music) background
Here's the hot tips
Be careful if you test two versions at once
Don't test hypothetical situations
"If I were using this, I would..."
"I don't think this would work because..."
"I would worry that other people will..."
Always test towards a goal
You might not be doing a usability test!
Always test with users or potential users - not stakeholders
Make the user feel comfortable
You're on a first date
Don't underestimate context
Don't do too much testing
Don't fear following a simple script
Match the design fidelity to the test goals (or match the goals to the design fidelity)
"It depends on what you're trying to achieve..."
Write a plan and stick to it
Thank you and good luck!
By Amelia Schmidt