B2B Watson Project

Transforming e-mail orders with Watson and BlueMix

Introduction

Problem

Can we leverage BlueMix & Watson to take unstructured data and create structured PO information that can be routed without manual intervention?

Proposal

●In 2014, IBM received 126,776 orders via email.

●Email orders are unstructured, requiring manual review.

●Manually routing email orders can take anywhere from one hour to a few days per email.

Raw Train e-mails

Raw Test e-mails

Training

Corpus

Analyzed e-mail docs

Human Annotation Tool (Browser based)

Training Tool

Model Pushed  as a Service component

Features

Dictionaries

Correct Errors

Iterate

Retrain Model

Statistical Information &

Relationship Extraction

S.I.R.E

B2B Orders e-mail archive

Pre-Processing

Pre-Processing

Binding BlueMix Services

BlueMix

Watson(SIRE) local Environment

Work in Progress!

Validation Results

• Average Precision~90
• Average Recall~70
• Median Accuracy~85%

Business Results & Future Opportunities

●Proved that Watson and BlueMix can be leveraged to create a new Transformation Layer

●Improve accuracy, deploy to BlueMix; extend and integrate with fulfillment systems

●Contribute B2B Component to Watson Service

●Explore future opportunities for patenting the solution

●Transform IBM B2B Business Model

Questions?

Thank You