Hendrik Mondelaers
I'm a user experience design consultant at Realdolmen, in Belgium
USER EXPERIENCE DESIGN
EXPLAINED IN 30 MINUTES
brought to you by
Hendrik Mondelaers & Thomas Hertog
REAL
DOLMEN
USER EXPERIENCE DESIGN
EXPLAINED IN 30 MINUTES
brought to you by
Hendrik Mondelaers & Thomas Hertog
REAL
DOLMEN
WHY IS IT ...
FOR MOST OF US
DESIGN IS INVISIBLE
UNTIL IT FAILS
YOU CANNOT NOT HAVE A USER EXPERIENCE
What is UXD ?
Methodology
RD Projects
UXD in your project
WHAT IS UXD ?
UX design is the process used to determine
what the experience will be like
when a user interacts with your product
The creative and analytical process of
determining what a website, device,
or piece of software is going to be
UX design is the art and science
of generating
positive emotions
through product interactions
It’s a process for designing systems that offer a great experience to users
It’s an approach to design that takes the user into account
UX design is a commitment to building products with the customer in mind
It’s design with an awareness of every touchpoint
that makes up the overall experience
with your product or service
It’s a design methodology rooted in a deep understanding of the user
UX design is the value
you deliver at every touchpoint
It’s a commitment to developing products and services with purpose, compassion, and integrity
UX design is the process of designing a solution that considers
all the needs of the user
It’s the practice
of meeting people’s needs
before, during,
and after
product development
UX design is about delighting users by anticipating their needs and giving them something they didn’t think to ask for
UXD
is a broad term used to explain
all aspects of a person's experience
with the system, including the interface,
graphics, industrial design,
physical interaction, and the manual.
USER
is the ease of use and learnability
of a human-made object.
USABILITY
IS A GOAL
IS A WAY TO REACH THAT GOAL
PRODUCT
EXPERIENCE
Usability
User Interface / Efficiency
The entire user experience
User centered approach
IT’S ALL ABOUT PEOPLE,
AND THE CONTEXT OF THOSE ACTIVITIES.
THEIR ACTIVITIES,
UXD METHODOLOGY
UX DESIGN
YOU CAN USE AN ERASER ON THE DRAFTING TABLE,
OR A SLEDGE HAMMER ON THE CONSTRUCTION SITE.
Frank Lloyd Wright
RD UXD PROJECTS
IDEWE Chemische Agentia
PROXIMUS Enabling Company
UZ GENT COZO Mobile
PURATOS MES
REZINAL ASQ - CRM
MAZDA Mobile app
VLM Vlaamse Landmaatschappij
IDEWE CHEMISCHE AGENTIA
TYPE
ACTION
DELIVERABLE
TOOLS
WEBAPPLICATION
WORKSHOPS / WIREFRAMING
LOW FIDELITY MOCKUPS / FINAL IMPLEMENTATION
WHITEBOARD / BRACKETS
PROXIMUS ENABLING COMPANY
TYPE
ACTION
DELIVERABLE
TOOLS
WEBPORTAL / APPLICATION
WORKSHOPS / WIREFRAMING
HIGH FIDELITY SCREEN DESIGN
WHITEBOARD / INDESIGN / PHOTOSHOP
UZ GENT COZO MOBILE
TYPE
ACTION
DELIVERABLE
TOOLS
NATIVE MOBILE APPLICATION ANDROID & iOS
WORKSHOPS / WIREFRAMING
LOW FIDELITY MOCKUPS / ANALYSIS
PEN / PAPER / WHITEBOARD / PENCIL / BALSAMIQ
PURATOS MES
TYPE
ACTION
DELIVERABLE
TOOLS
WEBAPPLICATION INTERNAL USE
WORKSHOPS / WIREFRAMING
HTML PROTOTYPE
WHITEBOARD / BOOTSTRAP / PINEGROW / SUBLIME TEXT
REZINAL ASQ - CRM
TYPE
ACTION
DELIVERABLE
TOOLS
CRM WEBAPPLICATION / NATIVE SCANNER APPLICATION
BUSINESS ANALYSIS WORKSHOPS / WIREFRAMING
HTML PROTOTYPE / STYLEGUIDE
WHITEBOARD / BOOTSTRAP / PINEGROW / SUBLIME TEXT
PROJECT IN PROGRESS
IF I HAD ASKED PEOPLE WHAT THEY WANTED,
THEY WOULD HAVE SAID FASTER HORSES.
Henry Ford
HOW CAN WE GET UXD IN YOUR PROJECT
WHAT IS THE ADDED VALUE ?
Exclusive trajectory between
Business Analysis and Functional Analysis
Runs
simultaneous with
the iterative approach of project
Inject in a running project
Reality check
ATTENTION TO THE FORCEFIELD
RESISTANCE IS FUTILE
HIGH EXPECTATIONS OF TECHNOLOGY
SATISFIED CUSTOMERS
SOLUTIONS ARE VALIDATED
ELLIMINATE ASSUMPTIONS
USER CENTERED DESIGN / CHANGE
ATMOSPHERE FOR INNOVATION
FOCUS ON INTERACTION
CLEAR VIEW ON FINAL RESULT
BEACON FOR EVERYONE INVOLVED
GAIN IN DEVELOPMENT TIME (!)
THOMAS HERTOG
thomas.hertog@realdolmen.com
hendrik.mondelaers@realdolmen.com
HENDRIK MONDELAERS
LET'S GET STARTED !
A PRESENTATION / WORKSHOP AT YOUR CLIENT
MAKE IT PART OF YOUR OFFERING
TRAINING / COACHING ...
By Hendrik Mondelaers
A short introduction to UXD (internal presentation)