Managing Conflict in Teams

Jeff Yacup

Recapping Last Week

Elements of Powerful Parternships

  • Complementary Strengths
  • A Common Mission
  • Fairness
  • Trust
  • Acceptance
  • Forgiveness
  • Communication
  • Unselfishness

Title Text

Yes, and...

So What Causes Conflict?

Causes of Conflict

  • Lack of understanding
  • Difference in opinions
  • Not listening
  • Lack of empathy
  • Wanting to be right
  • Wanting to win
  • Unrecognized differences
  • Unmet psychological needs
  • Change
  • and others...

Self Reflection...a Personal Conflict

Skills Needed to Navigate Conflict...what are they?

Skills Needed to Navigate Conflict

  • Communication Skills
  • Empathy
  • Emotional Intelligence
  • Creative Problem Solving

Summarizing

  • Silence
  • The Mixer
  • Listening Positions
  • RASA

Crucial Conversations: STATE

  • Share your Facts
  • Tell your Story
  • Ask for others' Path
  • Talk Tentatively
  • Encourage Testing

Conflict Scenarios

How would you handle this?

What are things you could say?

If Dakota, how could you approach?

If Casey, how could you approach?

Other Conflict Tips

  • Don't be afraid
  • You're not going to do it perfect, so give grace
  • no 'Just'
  • No 'Brutal Honesty'
  • Ground Rules
  • How to Win Friends and Influence People
  • Other?

Back to your Personal Conflict

Wrap Up

Managing Conflict in Teams

By Jeff Yacup

Made with Slides.com

Managing Conflict in Teams

Participants in this session will be exposed to and practice techniques for recognizing and working through conflict when in a collaborative environment. Techniques from the text Crucial Conversations will be used to work through real scenarios may have been exposed to. Additionally, participants will be exposed to the concept of empathy and how empathy can be an effective tool for resolving conflict

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