Kevin C.
I love sharing my learning journey in the technology land and hopefully you can also takeaway some interesting tidbits from mine for your own learning and inspire many others to pass on these knowledges. Enjoy and happy learning & sharing!
DS Help Assistant with AI Chatbot
Hack Day #13
Kevin C Chen & Gurpreet Kaur Saran
Existing Help Experience
New Experience?
Telemetry
Machine Learning
Natural
Conversation Experience
Integration
Automation
DEMO
Image source: https://cloud.google.com/dialogflow/docs/basics
Image source: https://cloud.google.com/dialogflow/docs/basics
New Experience
-
Natural Conversational Experience
- Enable rich interactions
- For both customer and new hires to learn about the product
-
Help with Precision
- Powered by Machine Learning with trained model to understand user's intent
-
Telemetry enabled
- Metric to assist operation
- Metric to understand what drives user to engage help
- Analytics with insight to further improve UX
-
Integration & Automation
- Many platform & DS integration options
- Serverless architecture
- FAQ & Knowlege Base Ingestion with Automation
Happy Customer
Telemetry
Machine Learning
Natural
Conversation Experience
Integration
Automation
Questions?
AI Chatbot - Dynamic Help Assistant
By Kevin C.
AI Chatbot - Dynamic Help Assistant
This is a project I did at work for 2019 July Hack Day competition in 24 hours and was awarded the 2nd place out of almost 30 teams that participated the event. The goal was to improve the user experience of using product help system with natural conversation experience that is powered by machine learning, with telemetry support by default and variety of integration and automation options. The project involved building a machine learning trained chatbot integrated with both the product, slack on the frontend, and a bot agent on Diagflow platform with serverless cloud function for Firebase on the backend.
