GO1 BUG ticket

• SLA

  • Time to first response
  • Time to resolution

GO1 CLIENT TASK ticket

• SLA

  • Time to first response
  • Time to resolution with in 60h

GO1P ticket

Subtitle

Priority

SLA

SLA

Issue description

• Bug

• Client Task

• Tech debt

Replication information

• Clear info GO1-6636

• Indeterminate info GO1-6236

Technical breakdown

GO1P-15976

Proactive in communication

• Ask for clarifying ticket information
  • Replication steps, info
  • Expected outcome
  • Further info
• Ask for testing

Better comment

• Meaningful
• Step by step

Work in scope and escalation

• Scope of work
  • Ticket scope
  • Product scope
  • Product plan

Example GO1-6636

• Escalate to FeatureTeam
  • Identify
  • Discuss
  • Escalate
  • Follow
    • Track
    • Re-check
    • Update status

Example GO1-5468

Bugs & Tasks status

https://go1web.atlassian.net/projects/GO1/reports/custom/75/timescale/6

Bugs & Tasks Time to Res Avg

https://go1web.atlassian.net/projects/GO1/reports/custom/84/timescale/6

Bugs & Tasks SLAs

https://go1web.atlassian.net/projects/GO1/reports/custom/85/timescale/6