RMS

Getting Started Guide

Everything you need to get live.

ONE

SET YOUR SHIPPING OPTIONS

• Create all of your shipping options for UK (and Rest of the World if applicable)

• Clearly state the shipping cost in the title and description

• Clearly state the distributor and expected delivery times in description

TWO

CHECK YOUR CONTACT DETAILS

• System notification email (this includes platform updates and order confirmations)

• Customer email (this is your customer facing email address to help direct customer queries)

• Customer telephone number (this is your customer facing telephone number to help direct customer queries)

THREE

TELL YOUR STORY

• Add your details to the shop description section to help customers identify who you are and to build trust and rapport

• Add your store logo, make sure it represents who you are, your branding and ensure it is larger than 336x336px

• Add in your returns policy. It must be concise, easy to understand and comply with the distance selling regulations

FOUR

ADD YOUR SHOP CATEGORIES

• Create a category structure which allows your customers to browse your products by type

• DON’T overdo it. Only include a category if it’s going to be populated by plenty of products

• You will add your products to these categories later so you'll need to make sure your categories make sense

FIVE

ADD YOUR PRODUCTS

• You'll either need to add your products manually or using the Rakuten product CSV

• Make sure you add a large proportion of your product range, giving you the best chance of being successful

• Get your products noticed – use our great SEO guide to ensure you’re including the key information CLICK HERE

SIX

DESIGN YOUR STORE

• Add your shop header (950px width) and hyperlink it to your shop front

• Add some category pictures in the 'shop top page' and hyperlink them to your shop categories

• Add in a side banner which displays a deal, or some interesting information about your store

SEVEN

FINAL STORE CHECKS

• Make sure your contact details are correct, and that you’re happy with the appearance of your storefront

• Double-check your products are priced correctly and have good quality images

• Ensure all of the hyperlinked images in your store link through to the correct pages

NEXT STEPS

NOW YOU'VE READ THIS GUIDE

• Get in contact with your Merchant Service Advisor so they can advise on what you need to do next

• Login to your account using the LOGIN PAGE

• If you're stuck, don't forget about the Academy Pages, which have a library of information on how to create your Rakuten Account. You can find it HERE