
Built from the ground up for
Better Business Bureau of
Metro Atlanta, Athens,
& NE Georgia


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98% read online reviews.
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76% say that the business having a higher average star rating than other businesses they’re considering is important when choosing a local business.
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69% say that a review needs to be written from the past 3 months in order to have impact.
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Only 3% of people would consider using a business with less than a 2-star rating.

Are online reviews important?
**BrightLocal Consumer Survey, 2022
Consumers trust BBB reviews the most.
ABs download the app on ABs' devices.










The customer receives a text on their mobile device.
Text does not reflect the cell number of sender.


Customer reviews submitted through the app are automatically pre-verified.

Device Keys
• A device key is needed to activate and use the app.
• Device keys are tied to each AB's BID.
• Each AB can have unlimited device keys.
• Six-digit alpha-numeric code generated (device key).




AB's Dashboard


AB's Dashboard - Reporting
AB's Dashboard - Reporting



Suspended or terminated businesses cannot use the app. Once they are again indicated as accredited (in Interactive Blue), the app is reactivated.


Interactive Blue functions


Assist with reviews on other review sites



works with 100+ review sites


Multichannel Engagement



Customize the message
**depends on

recipient's
device



Integrations with:


Monitor reviews on major review sites

• Free upgrades
• No setup fee
• No termination fee
• Month-to-month subscription
• No contract
$149/month


www.yourcustomerreviews.com
BBB Atlanta: Your Reviews/The Review Solution Training 2022
By Third Coast Interactive
BBB Atlanta: Your Reviews/The Review Solution Training 2022
Updated Training
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