

Built from the ground up for Eastern Michigan.

-
92% read online reviews.
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40% form an opinion by reading 1-3 reviews.
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88% trust reviews as much as personal recommendations.





Star rating is the #1 factor used to judge a business.

Are online reviews important?
**BrightLocal Consumer Survey, 2018

Most Trusted Review Sites, 2017
**BrightLocal Consumer Survey, 2017
A customized reviews app available to all Accredited Businesses in
El Paso

and it all begins with a simple download.

AB downloads the app on *AB's* devices.

Their customer does not have to download anything.






Aaron
Crayon Landscaping
615-555-5555



The customer receives a text on their mobile device.
**Logo appearing is dependent on recipient's device (make, model, and OS version).

Text does not reflect the cell number of sender.


BBB Review Verification Process - BBB.org
BBB Review Verification Process - BBB.org

Customer reviews submitted through the app are automatically pre-verified.
Signing up an AB
for the app


BID data pre-populates activation form

Downloading the App
"Your Reviews"


"Your Reviews"


"Your Reviews"



"Your Reviews"





Device Keys
• A device key is needed to activate and use the app.
• Device keys are tied to each AB's BID.
• Each AB can have unlimited device keys.
• Six-digit alpha-numeric code (device key) is generated.
How can ABs sign up and get device keys?
• email solicitation
• www.yourcustomerreviews.com
• BBB staff - eBindr
• bulk app activation





61b077




First Open of App


First Open of App





First Text Sent


AB's dashboard

AB's dashboard
www.yourcustomerreviews.com


Activating the Your Reviews app through eBindr


Icon in the shortcuts bar





The Review Solution menu
1. Verify/edit BID information


2a. AB receives welcome email
2b. AB receives welcome email


4. You can send a text for AB to download app



5. You can view AB's device keys and assign for them

Suspended or terminated businesses cannot use the app. Once they are again indicated as accredited (in Interactive Blue & eBindr), the app is reactivated.

OneSignal/Engagement




Assist with reviews on other review sites


works with 100+ review sites


Multichannel Engagement






Upgrade the message
**depends on

Crayon Landscaping sure
appreciates your business.
Thanks in advance for leaving
a review. It helps! Glad we
could be of service today.
http://bit.ly/2dkr7og
Crayon Landscaping -
click to leave a review


Thanks for choosing Crayon
Landscaping, where we grow
customers one project at a time.
Click to leave a review:
http://bit.ly/2dkr7og
Mark Schultz - Designer
Leave your review for
recipient's
device
Optional notification of customer sentiment

No review filtering

Upgrade social media reviews






Monitor reviews on major review sites
• Free upgrades
• No setup fee
• No termination fee
• Month-to-month subscription
• No contract
$149/month





BBB Paso del Norte: Your Reviews Training
By Third Coast Interactive
BBB Paso del Norte: Your Reviews Training
BBB El Paso training @ 11/12/19, 1pm MST
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