Built from the ground up for Better Business Bureau.
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Proven platform: 37 BBBs
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180,000+ AB records
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5 million+ emails sent
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Less than 1% unsubscribes
By the Numbers
90,000 device keys already issued
30,000+ downloads
33,523 requests sent YTD
5,498 reviews submitted YTD
By the Numbers - continued
ABs download the app on ABs' devices.
Aaron
Crayon Landscaping
615-555-5555
The customer receives a text on their mobile device.
Text does not reflect the cell number of sender.
Current IABBB Review Verification Process
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Unique email address
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Unique IP address
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Reviewer - email verification
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AB - customer validation
Closed Platform
CUSTOMER REVIEW
AB requests review
captures cell number or email address
Customer reviews submitted through the app are automatically pre-verified.
Device Keys
• A device key is needed to activate and use the app.
• Device keys are tied to each AB's BID.
• Each AB can have unlimited device keys.
• Six-digit alpha-numeric code generated (device key).
AB's Dashboard
AB's Dashboard - Reporting
AB's Dashboard - Reporting
Suspended or terminated businesses cannot use the app. Once they are again indicated as accredited (in Interactive Blue & eBindr), the app is reactivated.
Current Integrations
July 15, 2019: 2,328 BBB Reviews
February 20, 2020: 5,485 BBB Reviews
BID-driven information provided to BBBs
• App signups
• Device key activation
• All review request activity by ABs
• Date timestamp of requests
• Consumer information
• Reviews posted to AB Profiles
Assist with reviews on other review sites
works with 100+ review sites
Multichannel Engagement
Customize the message
**depends on
Crayon Landscaping sure
appreciates your business.
Thanks in advance for leaving
a review. It helps! Glad we
could be of service today.
http://bit.ly/2dkr7og
Crayon Landscaping -
click to leave a review
Thanks for choosing Crayon
Landscaping, where we grow
customers one project at a time.
Click to leave a review:
http://bit.ly/2dkr7og
Mark Schultz - Designer
Leave your review for
recipient's
device
Track the Details
Monitor reviews on major review sites
How would your BBB participate?
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You participate by earning 27% on each Premium upgrade.
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Premium is currently $149/month.
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Your participation is $40.23 per month per upgrade.
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Premium is $99/month for your ABs - no revenue participation.
OR
BBB SERVING THE HEART OF TEXAS (AUSTIN)
Better Business Bureau serving Upstate New York
June - December 2019
Total texts sent: 1,536
Total new accreditations: 259
Better Business Bureau of North Alabama
Over 40% adoption within the first 12 months of launching the platform
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Reviews are all we do
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Remove the friction for implementation
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Speed to market
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Expands the vaue proposition
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Comprehensive support for both BBBs and ABs
Why partner with
The Review Solution?
www.yourcustomerreviews.com
Third Coast Interactive's Your Reviews app
By Third Coast Interactive
Third Coast Interactive's Your Reviews app
Your Reviews app and its capabilities.
