Identifying existing solutions skills

Who gets it?

Who wants it?

Who can drive it?

What is success?

Collaborative culture

Reshaping the customer experience

Product innovation

Improving current services

Increased contribution

Skills for success

Communication

Project focus

Technical knowledge

Self-evaluation

Communication

Actively encouraging discussion not just response

Face time - it ISN'T copyrighted

Looking within 

Performance management

Self-evaluation

Who? Why? How? 

Basics - not for everybody 

The applications of API 

Technical knowledge

Improving engagement 

Responsibility and ownership

Focus

Eliminating 'them and us'

Encouraging collaboration

Cross training

Shared focus

6 weeks

12 weeks

20 weeks

Initial observation & assessment of existing skills and capabilities

Process training

Project awareness

1 to 1

Project management training

Training - customer focus & database technology 

Identification of solutions team members and role allocation

Management training

Performance management

Self development

Team  development

Improvement of communication

Transformed customer experience 

Increased contribution

Efficacy of existing & new processes, services and products