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Contract Renewal

  • eGov study
    • Online survey
    • In depth interviews
    • Cost avoidance
  • HIC site
  • Portal program manager
  • Reference Letters (21)

Contract Renewal - What's Next?

CMS

  • My role
  • Downsizing of Team
  • Pricing
  • Honorable Mentions
    • CATV
    • BDSD
  • WordCamp
  • OIMT

CMS - What's Next?

  • End of OIMT contract
  • Split repo (38k)
  • Knowledge transfer
  • Migrate off old systems

Customer Service

  • Rosie - Entered Nov 2014
  • Team brag
  • Metrics
  • Monthly meetings (UX integration)
  • Recent happenings (DOH, user.co)

Customer Service - What's Next?

  • Continuous improvement

  • Comparative data over time

  • Provide feedback to partners stuff, not just ours.
  • Surprise and delight budget
  • Review public feedback regularly

Marketing, et al

  • Governors office

    • Forms & website

  • PR chain

The Portal

  • Sharing the love (April)

  • 15 awards

  • Assemble team for 2016

Marketing - What's Next?

  • Celebrate more¬†
  • Create relationships with media contacts & PIO's
  • Generate our own content
  • Get others to tell our stories for us
    • THG, PPM, Star Advertiser

VP Overview

By Rosie Warfield

VP Overview

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