Contract Renewal

• eGov study
  • Online survey
  • In depth interviews
  • Cost avoidance
• HIC site
• Portal program manager
• Reference Letters (21)

Contract Renewal - What's Next?

• Next up: 
  • Dashboard
    • Sneak preview: http://njrv1u.axshare.com/#p=report_with_timeline
  • July 28th AHC Meeting

CMS

• My role
• Downsizing of Team
• Pricing
• Honorable Mentions
  • CATV
  • BDSD
• WordCamp
• OIMT

CMS - What's Next?

• End of OIMT contract
• Split repo (38k)
• Knowledge transfer
• Migrate off old systems

Customer Service

• Rosie - Entered Nov 2014
• Team brag
• Metrics
• Monthly meetings (UX integration)
• Recent happenings (DOH, user.co)

Customer Service - What's Next?

• Continuous improvement

• Comparative data over time

• Provide feedback to partners stuff, not just ours.
• Surprise and delight budget

• Review public feedback regularly

Marketing, et al

• Governors office

  • Forms & website

• PR chain

The Portal

• Sharing the love (April)

  • AK.gov

  • Maine.gov

  • Kansas

  • Yukiko - Intern at DBEDT

• 15 awards

• Assemble team for 2016

Marketing - What's Next?

• Celebrate more 
• Create relationships with media contacts & PIO's
• Generate our own content
• Get others to tell our stories for us
  • THG, PPM, Star Advertiser