Workshop
December 2019
Avoid wasting your client’s time by configuring Smart IVR in under 30 Minutes
Victoria Evdokimova
Business Development
Overview
- Introduction
- Problems & risks
- What is IVR?
- Evolution of IVR
- Smart IVR
- Types of inbound inquiries
- Qiwi bank: use case
- Contact us
About 35% of callers will hang up within 1 minute of waiting.
After 3 minutes of waiting, about ⅔ of your callers will have hung up.
Business risks
Customer loyalty
Quality of service
Company image
Interactive voice response (IVR)
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.
Smart IVR
Speech synthesis
Speech recognition
Voice mail detector
Voice assistant
Speech transcription
Speech records
Human
Typical
tasks: 60%
MIX
20%
Non-standard tasks: 20%
Types of inbound inquiries
Qiwi Bank / Smart IVR
Qiwi Bank / Results
Money
Time
Information
Today it’s cheaper to automate customer support.
Automation helps employees solve more complex
and non-standard tasks.
Automation of incoming and outgoing calls works 24/7 without any breaks and accelerates time to market
Since the system works 24/7,
you can contact more customers, and therefore get more feedback to improve your business.
Our customers
1. Go to Smartcalls.io
2. Click "Try for free"
3. Put in an account name
4. Write down e-mail address
5. Choose currency of your account
6. Check the password in the e-mail
Registration
Smartcalls | Webinar №1 | EN | Smart IVR
By svetlanametalnikova
