Victoria Evdokimova

Business Development

Overview

1. Introduction
2. Problems & risks
3. What is IVR?
4. Evolution of IVR
5. Smart IVR
6. Types of inbound inquiries
7. Qiwi bank: use case
8. Contact us

Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.

Human

Typical
tasks:  60%

Non-standard tasks: 20%

Types of inbound inquiries

Our customers

1. Go to Smartcalls.io
 

2. Click "Try for free"
 

3. Put in an account name
 

4. Write down  e-mail address
 

5. Choose currency of your account
 

6. Check the password in the e-mail

Registration