SAS Support

1971

Channels

• Phone
• Email
• Web ticket
• Dedicated Resource

Email

When emailing support@sas.com, it's helpful to use the following template (colon separated name value pairs)

Web Ticket

Will prepopulate items based on your profile:  http://support.sas.com/ctx/supportform/createForm

SAS User Groups

1976

Lex Jansen

https://www.lexjansen.com/

Types

• Local
• Regional
• Global
  • SUGI (SGF since 2007)
• Forums
• Conferences

Links

• Meetup site
• LinkedIn
• Slack
• User Groups Website
• SAS Communities Page

Locations

• Brussels
• Antwerp
• Leuven
• Diegem
• Tervuren

Sponsors

• ING
• Ergo Insurance

+ B&D, SBI Consulting, Laco NV & Keyrus

• Founded in March 2018
• Managed by:
  • Michel Lehon
  • Fernando Tenorio 
• 12 meetups so far
• 250 members

SAS-L

1986

Search the archives

Contains all emails since 1996

https://listserv.uga.edu/cgi-bin/wa?REPORT&z=4&1=SAS-L&L=SAS-L

First Ever SAS-L Post

source

SAS vs SPSS

"In the early 90's was the Great SAS vs SPSS War, when comments were being cross-posted to SAS-L and SPSSX-L."

F J Kelley

(listserv site manager)

Top 10 Contributors in 2018

Total Posts:  4626 (down from 5109 in 2017)

A collection of presentations with more detailed historical stats is available here:

http://www.sascommunity.org/wiki/SAS-L_BOF

Approximate Posts

2018        4626

Signup

1 – Sign up to the listserv service: https://listserv.uga.edu/cgi-bin/wa?GETPW1
2 – Verify your email
3 – Subscribe to SAS-L  mailing list: https://listserv.uga.edu/cgi-bin/wa?SUBED1=sas-l

SAS Communities

2006

Usage in 2018

• 18,000 new topics
• 95,000 messages
  • 80,000 topics overall
• 47,000 new members

Fast Response Times

Content

• Q&A discussions
• Articles
• Webinar

• Reeza

• novinosrin

• KurtBremser

• ballardw

• Tom

These members are the outliers – they are crazy-active and usually respond first to most tech questions

More info here

• VDD

• ChrisBrooks

• andreas_lds

• draycut

• SuryaKiran

• kiranv_

These members have shown a knack for helping, encouraging and leading other community members. They have gone above and beyond when offering their advice to other SAS users.

More info here

source

2007

source

So Long, Farewell

Tip of the Day

https://communities.sas.com/t5/SAS-Tips-from-the-Community/bd-p/sastips

2008

https://www.linkedin.com/groups/70702

Started by Paul Hawley on 13th March 2008.

Continued for many years by Phil Holland then subsequently:

• Andrew Karp (late)
• Andrew Howell
• Nik Markovic

33,470 members (up 500 from last year)

https://www.linkedin.com/groups/2041034

Owners:

• Tareq Almaghrabi
• Richard Faris
• John Mark
• Ameen Rayes

14,607 members

2008

source

Last Year

Last Year

Last Year

SAS proactively listens and responds with technical help on the @SAS_Cares channel

Last Year

2008

First Question

Top users in 2018

source: https://data.stackexchange.com/stackoverflow/query/1052856/sas-tag-answerers

All Time Top 10 Answerers

Last Year

Rep Race!

source: http://data.stackexchange.com/stackoverflow/query/797746/rep-race

Reddit

2009

Stats

source

2010

https://www.quora.com/topic/SAS

• 34.5k followers
  • 8.6k more than last year

Last Year

2010

source

source

source

source

2011

Last Year

First Post - March 29th 2011

2017

Stats

• ~3000 players
• ~1000 questions

Levels

New features

• Badges
• LaTex / Mathjax
• Alerts
• Certificates
• Professional URL