DLNR & HIC
eHawaii.gov Program Overview
Russell Castagnaro, General Manager
Teri Berschneider, Director of Operations
Why?
We connect people to Hawaii Government
Our secret sauce:
Fast-track eGovernment service implementation regardless of:
our partner's technology;
a citizen's tech-savvy;
ability to fund
1997 Survey
National survey identifies Hawaii as
49th in nation.
Learn from the Top 10
- What they were doing
- How they were doing it
- How they funded it
RFP Issued in 1999
- Fast-track eGovernment
- Self funding/ transactional mechanism for services
- Whole life-cycle services
- Limited capacity for T&M
- Marketing/ Outreach included
- Perpetual for-use-only license
Teri Berschneider
Director of Operations
Russell Castagnaro
President / General Manager
Zheng Fang
Director of Operations
Laurenz Bacungan
Jing Xu
Liaisons
Burt Ramos
Rosie Warfield
Jerome Koehler
Amy Hsu
Shane Lindo
Project Managers
What we do..
Run ehawaii.gov
- Full Lifecycle Software Development
- Customer Service
- Outreach and Marketing
- State Internet Portal
Senate Resolution 54
Portal Services
Best of the Web!
More Awards
my.hawaii
450+ websites
112+ Services
eGov Services
eHawaii.gov Services
eHawaii.gov Services
Where HIC's Revenue Comes From...
DLNR Funds Collected
HIC Portal Fees and T&M Funds Collected
31 Services
7 BOC & DAR
6 DSP
4 FAW
3 BOR
Avoided Costs
Avoided Costs
DLNR Success Stories
We are helping Hunter Education modernize its ailing system, reduce office labor and time to certify and issue licenses.
FAW and HIC have deployed an amazing new public interface to the trails system!
DSP and HIC have deployed special use permit that saves hundreds of hours of work.
FAW and HIC have deployed an amazing new public interface to the trails system!
No one is perfect
- BOC transition difficulties in 2012-2013
- BOR - BARS continues to be rough
- Camping - some performance problems
More new services
- BOC eRecording up to 7%
- Hunting Lottery
- WikiFlow Permitting/ Licensing System
"New" Concept for DLNR
Service Offerings
Mobile Applications
We provide access to government services via any device.
- Judiciary
- City and County of Honolulu
- Attorney General
- Budget and Finance
- Public Safety Dept.
- Dept. of Taxation
- DLNR
- DCCA
- DLIR
- DBEDT
Payment Processing
- HIC processed $2 Billion for the state and counties in 2015 via Credit Card, Electronic Check (ACH) and invoice.
- Great pricing
- HST schedule
- Customer service
- PCI - DSS Compliant
- Local Banking (BOH)
- Credit Card
- eCheck (ACH Debit)
- Invoice
- Cryptocurrency
Bill Presentment
- Give access online to invoices and secure payment.
- Create single use invoices for miscellaneous collections.
Licensing and Permiting
Multiple partners have permitting or Licensing functions that are manual or need serious improvement. We have implemented solutions for many of them.
- DLIR
- Department of Health
- Attorney General
- DCCA
- Public Safety Dept.
- Dept. of Taxation
- DLNR
Form Processing / Intake
Almost every department/ division needs to accept forms or other information electronically. HIC has a framework called WikiFlow that allows us to process forms securely, safely on any computer, operating system or browser.
- Validation
- Required fields
- Routing/ approval
- Payment processing
- Permit/ license generation
- PDF generation / Archiving
- Integration with CMS / Archival System
Constituent Services
Requests for the Governor's and Lt. Governor's office are routed to a CMS for tracking and fulfillment.
Citizen Success Stories
Customer Service
Our customer service staff handle phone, emails, and live chats for all services, as well as providing technical support and answering billing questions.
59,337
(covering 54 services)
CUSTOMER SERVICE RESPONSES LAST YEAR
You folks are awesome, efficient, and professionals!!!
You are an asset in the government sector. I am not a
high-tech individual but your help made my life easier. Thank you very much again.
Customer Service Feedback
I am in deep appreciation for your immediate response to my questions thank you so much for your time and for making my experience with your office a pleasurable one!"
I received always the answers very quickly, considering different time zones, as if I was the only client that you have (and I know you have a lot of requirements from people)!!! Thank you Support Team! Mahalo.
Contract Details
Services
- Service development, maintenance and hosting
- Web site development, maintenance and hosting
- Marketing and outreach
- Customer service
- Payment processing and account services
- Mobile applications
Conditions...
- Unlimited three year renewals
- Fee oversight/ administration
- State retains perpetual For-use license
- Cancel for convenience
Financials
PARTNER WITH HIC
Consult
Submit a project request or simply give us a call.
Meet
After the initial call, we will schedule a meeting.
Project Initiation
You and HIC agree to the project scope and create a Statement of Work (SOW).
Begin
HIC will begin requirements gathering, work with you to develop a prototype, and following approval, development will begin. Once complete, both HIC and your agency will test the new service to make sure it meets your standards.
Mahalo!
We hope to continue to help
write more success stories
Copy of RC DLNR eHawaii.gov
By burt
Copy of RC DLNR eHawaii.gov
Hawaii DLNR eHawaii.gov presentation
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