Kick Cards
TechUG
James Rutherford (@jtruk)
28th September 2017
www.kick.cards ~ @kickcards
Schedule
Introductions
Play
www.kick.cards ~ @kickcards
Caveat
Caveat
www.kick.cards ~ @kickcards
Introductions
Me
You
www.kick.cards ~ @kickcards
The Cards
Me
www.kick.cards ~ @kickcards
You
www.kick.cards ~ @kickcards
"How would you like other people to describe what you do?"
How do you think they would describe you at the moment
What actions will move things from the current state to your desire?
www.kick.cards ~ @kickcards
Surprise and Delight
Walk through your client/customer journey
Pick a point and add something delightful
Extra information, service above and beyond, a complementary item, something quirky
www.kick.cards ~ @kickcards
TechUG 17 (Kick Cards)
By James Rutherford
