Kick Cards

TechUG

James Rutherford (@jtruk)

28th September 2017

www.kick.cards ~ @kickcards

Schedule

Introductions

Play

www.kick.cards ~ @kickcards

Caveat

Caveat

www.kick.cards ~ @kickcards

Introductions

Me

You

www.kick.cards ~ @kickcards

The Cards

Me

www.kick.cards ~ @kickcards

You

www.kick.cards ~ @kickcards

"How would you like other people to describe what you do?"

How do you think they would describe you at the moment

What actions will move things from the current state to your desire?

www.kick.cards ~ @kickcards

Surprise and Delight

Walk through your client/customer journey

Pick a point and add something delightful

Extra information, service above and beyond, a complementary item, something quirky

www.kick.cards ~ @kickcards

TechUG 17 (Kick Cards)

By James Rutherford

TechUG 17 (Kick Cards)

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