Webinar by Voximplant
October 2019
Optimise costs and increase productivity of contact centres with digital self-service powered by AI
Head of Product Marketing & Inside sales
Bagó Makaryan
Designer of voice
interfaces
Sayoda Martin
1. Why banks use virtual voice assistants
2. Smartcalls.io helps banks unload the first line of the contact center
3. Registration / Account
5. Demonstration
6. Gift for participants
Structure
4. Script for routing incoming calls to the bank
Company Facts & Figures
Voximplant customers
Contact center costs increase
Problems
Customer loyalty
Quick change adaptation
Budget optimization
Call routing
NPS, CES, CSI
Customer notifications
Smartcalls solutions
Reduce average cost per contact
Quality
Improve conversion rates
Advantages Smartcalls
50 000
calls x 1 minute
25 call center agents
1 600 working hours
35 000 $
in USA
Smart
calls
with 100 lines
30
minutes
10 000 $
in USA
8
working days
1
working
day
How to save time & money?
Qiwi Bank / Smart IVR
100 000 incoming calls per month
Qiwi Bank / Voice notifications
up to 2 000 outbound calls
24/7 working hours
Qiwi Bank / Quality control
40 000 outbound calls per month
1. Go to Smartcalls.io
2. Click "Try for free"
3. Put in an account name
4. Write down e-mail address
5. Choose currency of your account
6. Check the password in the e-mail
Registration
Smartcalls | Webinar №2 | EN
By svetlanametalnikova
