Maintenance & SLA

Ulrich Pogson

Business Reasons

• Contact to the customers
• See into their projects
• Easier to suggest new improvents
• Secure websites
• Cashflow without aquisition costs

Selling points

• Quick support response times
• Small changes made without any extra bureaucracy
• Reserved time for clients and quicker implementation to new clients
• Websites are dynamic and living need continuous love
• Help maintain security and compatibility with new updates
• Monitoring, backups

Large

 

• incl. 2 Stunden Support & Development

Medium

 

• incl. 1 Stunden Support & Development

Small

 

• Monthly updates
• Security monitoring

Plans

Inform Customers

Let clients know what you have done so that they know you are doing something

What to include

There are a number of extra goodies that you can include

• Premium Plugins
• Security
• Monitoring
• Hosting

 

Update Process

• Development
• Staging
• Live

Security Updates

Composer

Tools

WordCamp Bern

Large

• incl. 2 Stunden Support & Development

Medium

• incl. 1 Stunden Support & Development

Small

• Monthly updates
• Security monitoring
• Backups