love gratified
Gathering online feedback, or how not to wtf up a storm.
define:feedback
/ˈfēdˌbak/ - Noun
-
Information about reactions to a product, a person's performance of a task, etc., used as a
basis for improvement.
- The modification or control of a process or system by its results or effects, e.g., in a biochemical pathway or behavioral response.
[Oxford]
define:bitchkrieg
/ˈbiCHˌkʁiːk/ - Noun
- A very lengthy, very loud and very annoying tirade of negative comments and whiny, annoying ad nauseum complaints, often done either yelling or screaming in a high-pitched voice while in a state of extreme anger or self-righteousness. [urbandictionary]
- What is bound to happen, sooner or later, when we stop feeling the satisfaction pulse of our users and customers.
exhibit a.
Exhibit a.
exhibit a.
* Boris Yeltsin by AP Photo/John Duricka via CBS News
exhibit B.
EXHIBIT B.
EXHIBIT B.
"@instagram ack. new update is majorly unstable. too many crashes - and not because i'm running a million other apps #crashstagram"
-@danfinkler
tools of choice.
-
The fly swatter
⇡ ⇡ ⇡
-
The candy floss
⇡ ⇡
-
The social path
⇡
- The starry eye
the fly swatter.
this is where things get real for the dev team
can't get enough of that sweet blueberry blue
THE FLY SWATTER.
lots of extra data for getting through the crunch
made by devs (& devops), for devs (& devops)
the fly swatter.
code meets analytics obsession
I loves my charts!
the candy floss.
i can has web/mobile social feedback widget plz
THE CANDY FLOSS.
find your inner peace, one ticket at a time
the original web desk for a fetching price
THE CANDY FLOSS.
....
THE CANDY FLOSS.
can become too much of a good thing
step out of the queue regularly, refocus
THE SOCIAL PATH.
every product page has a story to tell
follow the like, trust the like, be the like
THE SOCIAL PATH.
there are a few guides out there
learn to say sorry on Twitter
THE SOCIAL PATH.
bridge the social and the desk
it's a wild web garden out there
THE STARRY EYE.
THE STARRY EYE.
star ratings are like a really bad joke
the app stores have played on devs
we really need a more honest system...
THE STARRY EYE.
xkcd sums it up:
THE STARRY EYE.
Bake feedback into your app
like a ghost in the shell, ux helping you to 'kick it'
BOTTOM LINES.
- When we seek popularity, we do it for the people.
- Keep customer reqs/requests, team plans and
user feedback clean and separate, use top tools,
have a workflow to tie them together. -
Opening doors to customers generates trust
both ways: every thank you helps the win.
- There is no other realiable way to build and
sustain a popular initiative, rock band or
product than by listening to the users.
BOTTOM LINES.
-
The counterpoint:
You can't forget what's important when you are reminded of it every day.
-Getting Real, 37signals
PARTING THOUGHTS.
Love gratified is love satisfied, and love satisfied is indifference begun.
❤ Thank you for your time.
Look down for photo credits.
PHOTO CREDITS.
Thanks to the following people who have posted
images under a Creative Commons license:
images under a Creative Commons license:
- Grateful -gammaman
- Crash & Burn -lyssah
-
Smoke Alarm -lkbm
-
Bridge. A little shaky
-likespinningplates
-
Cleaning of shoes -kodomut
- Kernels -the_girl
-
Beauty and The Bubble!!
-sweet_child_of_mine
love gratified
By Oleg Lavrovsky
