Commentary
@theMikeJang
CC0
@theMikeJang
Getting the job
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
When Linux on the Desktop
is a second-class corporate citizen
And what you can do about it
https://slides.com/mike-1/linux-desktop-second-class
Online Copy
@theMikeJang
Documentarian
(aka Technical Writer)
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Author (RHCE)
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Linux Annoyances for Geeks
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Linux user since 1999
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Lead, Write the Docs Meetup community
CC0
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Audience
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Admins
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Developers
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Writers
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Testers (QA)
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Others
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Geeks
Linux for All
Linux for Geeks
A Choice
Zoom.com
Linux for All
A Choice
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Avoid expensive software
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Training Required
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Risk of complaints
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Huge potential rewards
Linux for Geeks
A Choice
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Minimal support
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No training
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High comfort level
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Increased productivity
Zoom.com
Linux for Geeks
Linux as a choice
Linux is not for everyone
Linux users have expertise
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Linux users support each other
Why not Linux for Everyone
"The year of the Desktop"
Oh Heck
We tinker
Linux errors create fear
Not everyone can handle this
@theMikeJang
But...
BSoD
Kernel Panic
Choice
Linux for Geeks
@theMikeJang
When Linux on the Desktop
is a second-class corporate citizen
How to make Linux
acceptable in the corporate world
Advocating for
Linux
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Fear
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Policy
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Choice
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Self-service
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Customer Focus
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Community
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Advocating for
Linux
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Fear
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Choice
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Policy
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Support
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Customer Focus
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Community
Fear of Linux
@theMikeJang
Why Fear Linux
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Too technical
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It's free
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Not supported
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Fear: too technical
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Software
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Hardware
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
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Drivers can be hard
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Software
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Drivers can be hard
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Linux-compatible hardware
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Ubuntu software center
Preconfigured systems
Response
RedHat
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Fear: it's free
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"It's a cancer!
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GPL
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"It's communist!"
@theMikeJang
Response
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GPL
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
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Licensing
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So what
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Support operating systems?
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Community
Response
@theMikeJang
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Support
Response
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Supporters:
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Google, IBM, Oracle, Amazon, even Microsoft
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Choose hardware with care
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Linux pre-installed
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Power of community
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
corporate supported community
Advocating for
Linux
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Fear
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Choice
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Policy
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Support
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Customer Focus
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Community
Choice (Operating Systems)
@theMikeJang
Choice
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Choice
@theMikeJang
Anarchy?
Commonality
Linux Choice
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Choice (Hardware)
@theMikeJang
Some Companies
Apple only
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Hardware for Linux
Reality: better hardware
lower cost
Windows only
Linux (Dell)
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i9 CPU
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32 GB RAM
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1 TB HD
$ 2966
MacBook Pro
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i9 CPU
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32 GB RAM
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1 TB HD
$ 3299
Compare Costs
As of 29 May 2020
Windows
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i9 CPU
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32 GB RAM
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1 TB HD
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Windows OS (Pro)
$ 3150
Office Suites, etc.
$$$$
Choice (hardware)
Choice (hardware)
Advocating for
Linux
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Fear
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Choice
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Policy
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Support
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Customer Focus
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Community
Policy
@theMikeJang
Friends
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Job postings, by certification
IT really is your friend
> 60 % of IT job listings focus on Linux
GitLab Policy
Apple and Linux
Condition
Linux self-support
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Advocating for
Linux
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Fear
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Choice
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Policy
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Support
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Customer Focus
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Community
Support
Genius Bar
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Support Options
- Microsoft ? ($$$$)
- Apple / MacOS: $19/incident or $6000/year?!
- Linux
- Red Hat Workstation: $299/year
- Ubuntu: $25-$150/year
@theMikeJang
Not Needed?
Google Supports Linux
(internally)
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Based on latest Debian Release
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PXE Image
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Central Repositories
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Google Linux support with apt
Advocating for
Linux
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Fear
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Choice
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Policy
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Support
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Customer Focus
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Community
Customer Focus
Linux on
93% of cloud systems
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Empathy
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Empathy
More helpful products
Linux on the Laptop
Linux deployed by Customers
Advocating for
Linux
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Fear
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Choice
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Policy
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Support
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Customer Focus
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Community
Managing Community
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Common Cause
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Knowledgable Users
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Willingness to Help
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Do your Homework
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Code of Conduct
@theMikeJang
Lessons:
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Fear
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IT is your friend
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Support is expensive
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Customer focus
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Create a community
@theMikeJang
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Corporate backing
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Choice
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Commonality
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Policy
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Self-service
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Customer empathy
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Common cause
Advocating for
Linux
Elevator Pitch
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Cost
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Customer Empathy
Cost
Compare Linux and Mac/Windows
Save $
Customer Focus
Linux on
93% of cloud systems
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Thanks!
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Git
Lab
@katie_the_dog
https://slides.com/mike-1/linux-desktop-second-class
Online Copy
@theMikeJang
Thanks!
@theMikeJang
https://slides.com/mike-1/linux-desktop-second-class
Questions
When Linux on the Desktop
By Mike
When Linux on the Desktop
is a second-class corporate citizen
