Aloha

2014 Hawaii Digital Government Summit


Dr. Alvin Onaka

State Registrar of Vital Statistics
Department of Health

Russell Castagnaro

General Manager/ President

eHawaii.gov  / Hawaii Information Consortium, LLC

                        
Successful Care and Leveraging of your portal..



 

but first what is the portal again?


PREQUEL


1997:

National Survey identifies Hawaii as 49th in nation!


Early Progress


1999:

  • RFP issued
  • Self-funding mechanism for services

2000


RFP Awarded to HIC

  • 5 Partners
  • 8 applications

    
    



  


2003



Hawaii awarded 3rd place in Digital States Survey




2011







21 Partners

96 Applications

2013



2014



extension of agencies

39+  Partners



Division/Branches
Outreach




Email
 
Press Releases
Awards
Industry meetings / conferences
Mail
Chat
Phone
Mobile
Reporting
Application Processing
Back-Office Solutions
Information Access
Permitting
Payment processing
Customer Service
Judiciary
Federal
State
County
100+  Services
Departments

hawaii information consortium, llC



32

Est. 1999





 

HIC Cont.

  • Awarded second RFP in 2008
  • Statewide SPO Contract
  • Also on the Vendor List
  • Partners jump straight to SOW phase
  • Governed by Access Hawaii Committee
  • All government operating in Hawaii can leverage our contract

HIC is self-funded



  • Typically no charge for development
  • Small transaction fee
    • Processing (CC / ACH)
    • Portal Fee
  • Time & materials
  • Hosting


Bonus!


Self funding allows us to  go above & beyond, adding on free services:

  • Public Search

  • Mobile Apps

 Supporting the entire lifecycle

  • Requirements
  • Development
  • Testing
  • Hosting
  • Maintenance

HIC Delivers







Innovation  & Award Winning Services
  • Best of the Web 2014
  • Hawaii Compliance Express
  • DCCA Mobile Business Express
  • eBench Warrants

Improved Efficiency at Low Cost
  • Electronic Death Registration
  • Statewide Camping System
  • Electronic Marriage/Civil Union System

 






Portal site awards

 

 





















Top 10 Applications


Why it works

Partnership with aligned goals
Your mission is our mission
  • Adoption
  • Efficiency
  • Job Satisfaction
  • Customer Service
  • Return on Investment

Savings

Self funded projects for the state and county resulted 
in over 23,000 hours of HIC labor.

That is about

 $3,000,000 

in services that partners received at no cost.

Avoided costs -- $5 million



  • Time saved from data entry
  • Printing
  • Postage and handling
  • Paper



Award Winning 


Public Serving


Cost Effective


Applications 

Transactions Service Transactions Service
874,424 eFile Tax Returns 13,738 Conveyance Document Searches
496,855 Modernized eFile Tax Returns 12,633 Hawaii Real Property Tax Payments
383,460 DOTAX eFile 9,098 Hawaii Motor Vehicle Renewals
349,892 eFile Tax eCheck Payments 9,097 Hawaii Compliance Express Renewals
291,771 Conveyance Documents Recorded 8,571 Hawaii Business Wizard Filings
206,368 Driver Records 8,124 Online Hunting Licenses
83,569 HCJDC eCrim Searches 6,198 Wedding Permits
80,670 Annual Business Report Filings 5,532 Teacher License Renewals
51,003 PVL License Renewals 5,307 Bulk Tax Returns
38,045 eTraffic Payments 5,119 Hawaii County Camping Permits
33,529 eFile Tax Credit Card Payments 4,925 Hawaii Water Bill Payments
24,904 Marriage License Payments 4,133 Controlled Substance Registration Renewals
24,722 Criminal History Record Purchases 4,045 Modernized eFiling Payments
23,038 Unemployment Insurance Payments 3,694 Kauai Real Property Tax Payments
21,750 Vital Records Ordered 3,558 Vessel Registration
20,105 Warrants Served 3,159 Hawaii Compliance Express Applications
19,618 State Parks Camping Reservations 2,797 Conveyance Recordings
18,402 Hawaii Business Expert Filings 2,715 Marriage Performer License Registration
16,044 Maui Motor Vehicle Renewals 2,280 Charity Annual Registration Fees
15,631 Business Document Purchases 2,270 Kauai Motor Vehicle Renewals
14,530 Insurance License Renewals    







What we're doing Today






MY.hawaii.gov










11 New Applications
4 Additional Websites
1 New Mobile App
17 Major Upgrades

New State Website Template 

Coming Soon


  • Vital records (DOH)
  • Notification Center (All)
  • Medical Marijuana Registry (DOH)
  • Initial Licensing (DCCA)
  • Solicitor Registrations (AG)
  • Youth Build Site (C&C HNL)

    • CustomeR Service

    We handled over 46,000 requests at NO COST to our partners.





    Testimonials

    Professional and Vocational Licensing Division

    "eHawaii.gov has been responding to hundreds of online chats regarding inquiries for the PVLD.  We appreciate the enthusiasm and selfless support of the eHawaii.gov staff and the Customer Service department in attempting to field and respond to queries from the consuming public on behalf of the PVLD.  Kudos to eHawaii.gov!!!"

    Hawaii Criminal Justice Data Center

    "The Hawaii Criminal Justice Data Center has worked with the Hawaii Information Consortium (HIC) on several projects with varying scopes. HIC has proven to be a competent partner that often brings new and innovative ideas to the table."

    Attorney General's Office

    "The Department of Health, Office of Health Status Monitoring’s partnership with the Hawaii Information Consortium (eHawaii.gov) has spanned 10 years. eHawaii.gov has been a great, responsive partner in the development and implementation of our various online services, the most notable has been the death and marriage/civil union registration systems, both of which won national digital awards."

    Attorney General's Office

    "HIC and their project managers...have helped us achieve our vision of making government data open and accessible to the public."

    Business Registration Division, Department of Commerce & Consumer Affairs

    "HIC has worked with BREG DCCA for years to help us provide one of the most innovative, online State business registries in the country."

    Hawaii State Judiciary

    "Working with HIC gives credibility to the Judicial Performance Program. The results are undisputed..."

    Department of Land & Natural Resources

    "HIC helped guide us through a conversion from an antiquated in-house permit system to an on-line web portal that effectively changed the way we do business."

    Hawaii State Judiciary

    "The HIC staff assigned to work with us on the eBench Warrant project were always helpful, professional and very supportive."

    State Procurement Office

    "Highly professional and upbeat, HIC clearly takes pride in providing exceptional customer service."

    Mahalo!

    Hawaii's Internet Portal Provider for the last 15 years


    Birth

    Online Ordering

    2002 DOH and

    Death..

    Matrimony

    Vital Records


    2013 - BPR

    2014 -  Development

    2015 - Public Release

    Hawaii Digital Government Summit 2015

    By Russell Castagnaro

    Hawaii Digital Government Summit 2015

    Pressure has been intense on government organizations to share resources and data. But, there has been steady progress and some very effective initiatives. The eHawaii.gov program was created in 1999 to enable fast deployment of government services to the public. This session provides an overview of the services currently available via the program, the contract vehicle, types of projects allowed, and a walk through of projects deployed by the Department of Health.

    • 3,852

    More from Russell Castagnaro