Core
Values Presentation
Chris Caillouet
Dev|Ops Sensei
Rackspace University

RACKER ROOKIE
FIELD MANUAL

C RE VALUES


Fanatical Support® in all we do
Results first, substance over flash
Committed to Greatness
Full Disclosure and Transparency
Passion for our Work
Treat fellow Rackers like Friends and Family
RACKSPACE C RE VALUES

Introducing the...
C RE
VALUE
CORPS
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OPERATIVES

RACKER ROOKIE BRIEFING

Lego Fanatiguy
TRAITS
- Goes above and beyond
- Serves as a Solid Foundation
- Trademarked secret weapon
- Market differentiator
LAST SEEN: Customer Experience Center

OPERATIVE PROFILE 001
Fanatical Support®

Tux the Penguin
TRAITS
- Function over form, but both are valuable!
- Deciphers the matrix and shares its secrets
- Delivers successful solutions via terminal
- A penguin of few words and much value
LAST SEEN: The Bookstore
OPERATIVE PROFILE 002
Results First
Substance over Flash

Tony the Tiger
TRAITS
- His best is all he gives, every time
- Serves up excellence to start each day
- Very large thumbs up attitude
"They're grrrrrrreat!"
LAST SEEN: With his breakfast mascot pals

OPERATIVE PROFILE 003
Committed to
Grrrr...eatness

Princess Diana
TRAITS
- Carries a lasso of truth
- Benevolent and honest in all she does
- Somehow, not even cold in the Castle
"Now, you are going to tell the truth."
LAST SEEN: Hall of Justice (Where else?)

OPERATIVE PROFILE 004
Full disclosure
and Transparency

of Themyscira
aka Wonder Woman
Bender B. Rodriguez
TRAITS
- Loves bending and bending is what he loves
- Enjoys working with his teammates
- Has an attachment to technology
"Well, I love a challenge."
LAST SEEN: Near The Breakfast Club (may have just moved!)
OPERATIVE PROFILE 005
Passion for
our Work


R2-D2
TRAITS
- Reliable and loyal
- Goes great distances to help
- Team player, especially when the going gets rough
"Bleep bloop grrr whiiiiirrrrrrrrrr."
LAST SEEN: Near O'Fixie's I.T. Help Bar

OPERATIVE PROFILE 006
Treat Rackers like
Friends and Family






~ Fanatical Support® ~
~ Results First ~
~ Committed to Greatness ~
~ Full Disclosure ~
~ Passion for our Work ~
~ Friends and Family ~

RACKSPACE
C RE VALUES

ASSEMBLE THE
C RE
VALUE
CORPS
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OPERATIVES

RACKER ROOKIE MISSION

ASSEMBLE THE

YOUR MISSION, IF YOU CHOOSE TO ACCEPT IT...

C RE VALUE CORPS OPERATIVES
RULES OF ENGAGEMENT
- Each team must try to find all 6 Operatives
- Photograph each Operative to prove contact
- Compile your photographs into a single email
- Submit your team email to:
operatives@rackerrookies.com
TEAM PHOTO SCAVENGER HUNT
ASSEMBLE THE

YOUR MISSION, IF YOU CHOOSE TO ACCEPT IT...

C RE VALUE CORPS OPERATIVES
SCORING
- Locate each of the 6 Operatives and Photograph them
- 50 points for each Operative - for a total of 300 points
- Photograph all 6 Operatives for additional 200 points
- Bonus Points awarded for the following
- 10 points for each non-Rookie in the photo
- 5 points for each Rookie in the photo
TEAM PHOTO SCAVENGER HUNT
Points are up for grabs!!!
15 Minutes is on the timer...
READY?????


C RE
VALUE
CORPS
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REVIEW

RACKER ROOKIE RECAP






~ Fanatical Support® ~
~ Results First ~
~ Committed to Greatness ~
~ Full Disclosure ~
~ Passion for our Work ~
~ Friends and Family ~

RACKSPACE
C RE VALUES






How Did
You Do?

RACKSPACE
C RE VALUES






RESULTS

RACKSPACE
C RE VALUES


RACKER ROOKIE
FIELD MANUAL

CHRIS
CAILLOUET
Dev|Ops Sensei
Rackspace University
fin
Core Values
By caillouet
Core Values
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