@theMikeJang
Getting the job
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
When Linux on the Desktop
is a second-class corporate citizen
And what you can do about it
https://slides.com/mike-1/when-linux-on-the-desktop
Online Copy
@theMikeJang
Documentarian
(aka Technical Writer)
-
Author (RHCE)
-
Linux Annoyances for Geeks
-
Linux user since 1999
-
Lead Technical Writer, Forescout
CC0
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Background
Audience
-
Admins
-
Developers
-
Writers
-
Testers (QA)
-
Others
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Geeks
Linux for All
Linux for Geeks
A Choice
Zoom.com
Linux for All
A Choice
-
Avoid expensive software
-
Training Required
-
Risk of complaints
-
Huge potential rewards
Linux for Geeks
A Choice
-
Minimal support
-
No training
-
High comfort level
-
Increased productivity
Zoom.com
Linux for Geeks
Linux as a choice
Linux is not for everyone
Linux users have expertise
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Linux users support each other
Why not Linux for Everyone
"The year of the Desktop"
Oh Heck
We tinker
Linux errors create fear
Not everyone can handle this
@theMikeJang
But...
BSoD
Kernel Panic
Choice
Linux for Geeks
@theMikeJang
When Linux on the Desktop
is a second-class corporate citizen
How to make Linux
acceptable in the corporate world
Advocating for
Linux
-
Fear
-
Policy
-
Choice
-
Self-service
-
Customer Focus
-
Community
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Advocating for
Linux
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Fear
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Choice
-
Policy
-
Support
-
Customer Focus
-
Community
Fear of Linux
@theMikeJang
Why Fear Linux
-
Too technical
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It's free
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Not supported
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Fear: too technical
-
Software
-
Hardware
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
-
Drivers can be hard
-
Software
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Drivers can be hard
-
Linux-compatible hardware
-
Ubuntu software center
Preconfigured systems
Response
RedHat
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Fear: it's free
-
"It's a cancer!
-
GPL
-
-
"It's communist!"
@theMikeJang
Fear, Uncertainty, Doubt
Response
-
GPL
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
-
Licensing
-
So what
Not Relevant
-
Support operating systems?
-
Community
Response
@theMikeJang
-
Support
Response
-
Supporters:
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Google, IBM, Oracle, Amazon, even Microsoft
-
-
Choose hardware with care
-
Linux pre-installed
-
-
Power of community
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
corporate supported community
Advocating for
Linux
-
Fear
-
Choice
-
Policy
-
Support
-
Customer Focus
-
Community
Choice (Operating Systems)
@theMikeJang
Choice
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Choice
@theMikeJang
Anarchy?
Commonality
Linux Choice
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Choice (Hardware)
@theMikeJang
Some Companies
Apple only
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Hardware for Linux
Reality: better hardware
Windows only
But costs are now comparable
Linux (Dell)
Compare Costs
As of 2 July 2023
What about office suites?
Cost Difference
Google Cloud ~5% less than O365
Choice (hardware)
-> 139
-> 105
-> 113
-> 11
0
-> 460
-> 191
-> 139
-> 31
Choice (hardware)
Choice (hardware)
Advocating for
Linux
-
Fear
-
Choice
-
Policy
-
Support
-
Customer Focus
-
Community
Policy
@theMikeJang
Friends
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
GitLab Policy
Apple and Linux
Condition
Linux self-support
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Empathy for Customers
Advocating for
Linux
-
Fear
-
Choice
-
Policy
-
Support
-
Customer Focus
-
Community
Support
Genius Bar
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Support Options
- Microsoft ? ($$$$)
- Apple / MacOS: $19/incident or $6000/year?!
- Linux
- Red Hat Workstation: $299/year
- Ubuntu: $25-$150/year
@theMikeJang
Not Needed?
Google Supports Linux
(internally)
-
Based on latest Debian Release
-
PXE Image
-
Central Repositories
-
Google Linux support with apt
Advocating for
Linux
-
Fear
-
Choice
-
Policy
-
Support
-
Customer Focus
-
Community
Customer Focus
Linux on
93% of cloud systems
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Empathy
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Empathy
More helpful products
Linux on the Laptop
Linux deployed by Customers
Advocating for
Linux
-
Fear
-
Choice
-
Policy
-
Support
-
Customer Focus
-
Community
Managing Community
-
Common Cause
-
Knowledgable Users
-
Willingness to Help
-
Do your Homework
-
Code of Conduct
@theMikeJang
Lessons:
-
Fear
-
IT is your friend
-
Support is expensive
-
Customer focus
-
Create a community
@theMikeJang
-
Corporate backing
-
Choice
-
Commonality
-
Policy
-
Self-service
-
Customer empathy
-
Common cause
Advocating for
Linux
Elevator Pitch
Customer Empathy
If Customers Deploy on Linux
Customers Want Linux Developers
Customer Focus
Linux on
93% of cloud systems
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Thanks!
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
https://slides.com/mike-1/when-linux-on-the-desktop
Online Copy
@theMikeJang
Thanks!
@theMikeJang
https://slides.com/mike-1/when-linux-on-the-desktop
Questions
When Linux on the Desktop (2023)
By Mike
When Linux on the Desktop (2023)
is a second-class corporate citizen
