Michael Kutz
Quality Engineer at REWE digital, Conference Speaker about QA & Agile, Founder of Agile QA Cologne meetup, Freelance QA Consultant
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DELIVERY
DEVELOPMENT
QA
BUGS FOUND
FLAWLESS
TOULD YOU
FLUKE
TESTING
BLIND DISTRUST
DELIVERY
DEVELOPMENT
PROD
incl. QA
BUGS
FLAWLESS
GOOD WORK!
LET'S GET BETTER
How to gain trust as a team
1. Confront Reality & Clarify Expectations (Alignment)
2. Get Better & Deliver Results (Technical Excellence)
3. Practice Accountability & Talk Straight (Radical Transparency)
4. Keep Commitments (And make realistic ones)
5. Step into the Breach (Overcoming the Diffusion of Responsibility)
How to improve the environment
The Vicious Cycle of Control
MORE
CONTROL
LESS
RESPONSIBILITY
MORE
BUGS
LESS
TRUST
Organizational Symbols
With Great Trust Comes Great Responsibility
By Michael Kutz
