Detailed Ridgid Processes

Quality as a Department

Lots of Mandatory Compliance Rules

Input Monitoring

Quality as Team Objective

Few Compliance Rules

Output & Impact Monitoring

Rough Flexible Processes

Focus on Error Prevention

Focus Learning

DELIVERY

DEVELOPMENT

QA

BUGS FOUND

FLAWLESS

TOULD YOU

FLUKE

TESTING

BLIND DISTRUST

DELIVERY

DEVELOPMENT

PROD

incl. QA

BUGS

FLAWLESS

GOOD WORK!

LET'S GET BETTER

Demand clear success criteria

Push back on unrealistic expectations

Say "no"

ERROR RATE

DEPLOYMENTS

GET BETTER & DELIVER RESULTS

MISSION

Finding someone to blame

MISSION

Finding excuses

MISSION

Find out how to prevent this in the future

MORE
CONTROL

LESS
BUGS

VICIOUS CYCLE of CONTROL

LESS
RESPONSIBILITY

LESS
TRUST